Standards against child sexual abuse and exploitation

InstaMate · Last updated October 31, 2026

InstaMate has no tolerance for child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM). These are the app’s published standards.

Who may use InstaMate

InstaMate is only for people 18 or older. It is not directed at children. Anyone who appears to be under 18, or who says they are under 18, is removed.

What is prohibited

Any sexual content involving a person under 18, including video, audio, photos, chat, room titles, and tags.
Asking a minor for sexual content, or asking anyone to sexualize a minor.
Grooming, trafficking, or any other sexual exploitation of a child.
Sharing, requesting, or linking to CSAM.
A person under 18 going live, joining a room, or holding an account.

How to report it in the app

Open the live room.
To report the room, open the room menu and choose Report room.
To report a person, open their name and choose Report. You can also choose Block so they no longer appear to you and cannot join a room you host.
Write what happened and send the report.

You can also email the child-safety contact below. If someone is in immediate danger, contact local law enforcement first.

What we do with a report

We review reports of CSAE ahead of other reports.
We remove the room, the content, and the account involved.
We keep the report so it can be reviewed and, where the law requires, provided to authorities.
When we have actual knowledge of apparent CSAM, we report it to the National Center for Missing & Exploited Children (NCMEC) CyberTipline and to law enforcement as required by United States law.
We do not tell the reported person that they were reported for CSAE.

Child safety contact

Child safety point of contact for InstaMate:
Email: [email protected]
Subject: InstaMate child safety report